Our policies

for Welfare, Safety, & Protection

United College London is committed to providing an environment in which all students feel comfortable, confident and able to learn.

Your safety is a priority for us and the school maintains high standards in this area. We comply with all relevant legislation relating to Health and Safety. In particular we are concerned with fire safety and conduct regular fire drills, we conduct careful risk assessments to ensure that the whole building is safe, and we maintain a high standard of hygiene in catering areas. Whenever clients leave the building on official business we take care to ensure that any possible risks are considered and any necessary steps are taken to reduce the likelihood of problems.

Health and Safety Policy

Every individual needs to take personal responsibility for their own and their colleagues’ safety and health, being aware of potential dangers and acting to ensure they are eliminated, managed or avoided.
The Health and Safety Policy gives you all the essential guidance you need. Many of the actions recommended are required by law and must be observed, but in any case, they are mostly common sense.
Whilst at work, health and safety precautions must be observed by everyone; not only does this make good common sense, but, in many instances, these responsibilities are legal requirements. Ensuring the health and safety of others at work is just as important as the avoidance of being injured oneself. No one who works in the school has any right to endanger others, whether they are staff, students or visitors, and academic staff has a particular responsibility to set a good example.
The school welcomes constructive suggestions where any part of the Policy might be improved, to further the aim of creating a healthy and safe working environment.
In accordance with the Health and Safety at Work etc., Act. 1974, it is the policy of the school to ensure, so far as is reasonably practicable, the health and safety while at work of all employees and students and the safety of authorised visitors and members of the public entering the precincts of the school. The successful implementation of this policy requires the full support and active co-operation of all employees and students of the school.
It is the duty of all employees and students to observe the Health and Safety Policy, and to take account of information given in there.


It is the school’s Policy, so far as is reasonably practicable:

  • to provide and maintain buildings and equipment and systems of work that are safe and without risks to health;
  • to provide information, instruction, training and supervision as is necessary to ensure the health and safety at work of employees and students and visitors;
  • to maintain any place of work under the school’s control in a condition that is safe and without risks to health and to provide and maintain means of access to and egress from it that are safe and without such risks;
  • to provide and maintain a working environment for employees and students that is safe and without risks to health and is adequate as regards facilities and arrangements for their welfare at work;
  • to encourage staff to set high standards of health and safety by personal example, in order that students leaving the School should take with them an attitude of mind which accepts good health and safety practice as normal;
  • to keep the school’s Health and Safety Policy under regular review and to duly publish any amendments.

Fire Safety

Regular fire prevention routines are one of the simplest and most efficient means of preventing fire. The value of the nightly routine of switching off and unplugging electrical equipment (unless the equipment concerned is designed to run continuously), and closing the doors to all rooms and staircase enclosures, cannot be over-stressed.


Members of staff are responsible for the safety of the individuals in their care, and for their own safety. On hearing the fire alarm during lessons or activities, students should be directed by members of staff to the appropriate fire exit and thence to the assembly area. Staff responsible for clearing rooms must then ensure that there are no individuals in the appropriate areas.
Teachers must also ensure that registers are taken out of the building and all students accounted for once out of the school.
No students should be allowed to return to the building until the management have announced the all clear.
We must assume that any continuous sounding of the bell lasting for more than fifteen seconds is a potential fire and act accordingly.


Fire alarms will be used whenever the school is to be evacuated.
Whenever a fire alarm is heard the situation must be treated as an emergency except at the time of a pre-announced alarm tests.
An evacuation alarm will be the continuous sounding of the alarm.
Alarm tests will normally be an alarm sounded for 10-15 seconds only.

When the alarm sounds

When the alarm is heard in the school, the building is to be evacuated. Everybody must leave the building by the nearest exit or sign posted escape route. You must:

  • NOT delay to collect personal belongings.
  • Not go back into the building until the fire alarm has stopped and you have confirmed that it is safe with the management.
  • Advise the management or a fire-fighter if you have reason to believe that anyone has remained in the building.

On discovering a fire

Anyone who discovers a fire must sound the alarm at the nearest fire alarm point, shutting all doors through which they pass.
They must then find a telephone and dial 999, and inform the emergency services.
At no time must teachers put themselves at risk in tackling a fire.

First Aid Policy

The guidance given in this section can only be the simplest instruction in First Aid. If you have not learned basic First Aid measures, or have not been trained in First Aid, you must familiarise yourself with the name(s) and location(s) of your nearest qualified First Aider(s). It will be too late to try to find this information once an accident has happened.

First Aid is the skilled provision of treatment for a casualty or any person suddenly taken ill, using the facilities and materials available at the time, to save life and to prevent any deterioration in the condition of that person while awaiting the arrival of qualified medical assistance (usually an ambulance).
First Aid boxes are provided in each school building, at the reception and these boxes are in the care of an Appointed Person who may or may not be a qualified First Aider.


If an accident occurs, what would you do?

  • Check your own safety! You are of no use if you become a second casualty. Use protective clothing and equipment where necessary. Casualties should be seated or reclined when being treated, as appropriate.
  • Keep calm – assess the situation – reassure the casualty
  • Speaking calmly to the casualty establishes consciousness and may provide useful information about the accident and assist in eliminating continuing danger. If immediate danger threatens, remove the casualty carefully to a safe place without endangering yourself.
  • If the person’s clothing is on fire, roll the casualty on the ground in a coat or fire blanket, etc.
  • Get help at once if the injuries appear serious by summoning a qualified First Aider. Delegate a person nearby to call an ambulance, if one is required, by dialling 999.

First Aid First Priorities

  • Breathing
  • If the casualty is not breathing, start mouth-to-mouth respiration at once (see method below).
    The first minutes are vital.

  • Bleeding
  • If bleeding is severe, apply firm direct pressure on the wound to stop the bleeding, using hands, pads, dressings, etc. Maintain pressure until professional help is available.
    If the bleeding is from a limb, elevate it 10″ to 12″ to reduce the blood flow.
    Do NOT use a tourniquet.

  • Trauma or Fluid loss
  • Keep the casualty quiet, reassured and comfortable.
    Keep the casualty warm by a light covering but do not overheat.
    Do NOT give anything to eat or drink to the casualty as this may cause complications if medical attention is required.

  • First Aid Electric Shock
  • Do not touch the casualty until the current is switched off. If the current cannot be switched off, stand on some dry insulating material and use a wooden or plastic implement to free the casualty from the electrical source. If breathing has stopped, start mouth-to-mouth respiration and continue until the casualty starts to breathe or until medical help arrives.

  • Mouth-to-Mouth Respiration
  • Lay the casualty flat if possible.
    Ensure no obstructions are in the mouth (remove dentures, etc.).
    Ease constrictions at the neck, chest and waist.
    Place a rolled jacket or pad under the shoulders to arch the neck.
    Pinch the casualty’s nostrils and draw the chin forward to open the mouth.
    Take a moderately deep breath and breathe steadily into the casualty’s mouth (chest will rise).
    Lift your own head and allow the casualty to exhale (see chest deflate).
    Repeat this cycle at a rate of 6 to 8 per minute.
    Continue until the casualty resumes breathing unaided or until qualified medical services take over, however long this takes.
    If breathing resumes, place the casualty in the Open Airway (Recovery) Position and treat as an unconscious casualty.


The Health and Safety (First Aid) Regulations, 1981, place a general duty on the School to make adequate First Aid provision for all employees should they be injured or become ill at work. Each School is required to provide:
One properly stocked First Aid Box appropriate to the risks of accidents or injuries that could arise from school activities and to place these boxes in the care of an Appointed Person or qualified First Aider,
Access to the services of one or more qualified First Aiders as appropriate to the work of the school,
Notices giving the names and locations of the qualified First Aiders, Appointed Persons and the locations of the First Aid Boxes.


Every person must find out what to do in case an emergency situation arises in the school, area or building in which he or she works. Each person should determine, before any emergency occurs, the location of the telephones, the fire alarms, the emergency fire exits and the fire fighting equipment, and the location of first aid materials, in the area of the building where he or she normally works.


It is illegal to smoke in the school. “No Smoking” notices are displayed throughout both schools. Wall ashtray is provided outside school.

Complaints Policy and Procedure

United College London seeks to prevent general grievances and complaints by ensuring that students are satisfied with their course, lessons/training sessions, teachers/trainers and its outcomes. In addition to their functional expertise, staff members are expected to be fair, courteous, professional and helpful in all dealings with students. Any complaint about a staff member or program will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.
If a student is unhappy with any part of the overall service provided by us, both course and non-course related, they have the right to access complaints policy and procedure.

Depending on the nature of the grievance a student can:

  • Talk directly with the person concerned to resolve the problem
  • Approach his/her teacher for assistance in resolving the problem
  • If the problem is with a teacher then he/she can approach the reception
  • If the problem is not resolved adequately he/she can consult the Academic Director
    and he/she will attempt to resolve the complaint before it becomes a formal
    procedure. However, if the problem is still not resolved to his/her satisfaction the
    student must launch a formal written complaint or appeal.

Procedure for a formal complaint

When launching a formal complaint the student has the right to have another person (nominee) present at this and any ensuing stage of the process.

  • The student must put into writing, an explanation of the exact nature and reason for
    the complaint and present this to the Academic Director. We will assist the student
    to write their complaint in English if needed.
  • The Academic Director will keep a record of this document and provide the student
    with a likely timeframe in which an outcome can be achieved
  • The Academic Director may request a meeting between the student and the other
    parties involved however, the student is not obliged to attend this meeting.
  • The student should receive a written statement of the outcome and the reasons for
    this decision within 10 working days of lodging the complaint.


Should you have special needs or require special equipment due to a physical impairment you should make United College London aware of this as soon as possible by informing the enrolment staff, your teachers/trainers or management. Every effort will be made to accommodate your difficulties or impairment.
However, where we are unable to assist you or provide an adequate learning and assessment environment we will endeavour to refer you to an alternative education provider that is better able to meet your specific needs.


United College London aims to provide an environment for work and study where no individual is discriminated against for any reason. If you feel you have been discriminated against or harassed you should inform us immediately. Each and every complaint will be dealt with seriously and sympathetically and confidentiality will be respected at all times.
Any person launching a formal complaint has the right to have another person present at this and any ensuing stage of the process. It is important that you come forward with any complaint you may have as soon as possible after the incident. This will ensure that your rights are protected and that other participants are also not subjected to the same inappropriate behaviour.
It is the policy of United College London to provide a workplace and learning environment free from all forms of sexual harassment. No person, either male or female should be subjected to uninvited and unwelcome sexual overtures or sexually suggestive conduct be it physical, verbal or visual in nature.
Sexual harassment is illegal in the UK and possibly punishable with significant penalties. United College London defines sexual harassment as any physical, verbal or visual sexual conduct that is unwelcome, uninvited or intimidating. It is regarded by United College London as misconduct which may, after due investigation, result in expulsion/dismissal of the offending participant or employee without notice.
Sexual harassment may include:

  • Leering, patting, pinching, touching or unnecessary familiarity
  • Demands for sexual favours
  • Unwelcome comments about a person’s sex life
  • Displays of offensive posters, pictures or graffiti
  • Sexual jokes, suggestive behaviour, sexual innuendo, spoken comments, swearing, offensive telephone calls or obscene gestures

    If any such behaviour that you witness or directly experience makes you feel:

  • Offended or humiliated
  • Intimidated or frightened
  • Uncomfortable at work

then it is against School’s policy and needs to be dealt with.

If you experience harassment of this nature there are a number of approaches you may take

Firstly, if possible, tell the alleged offender that you strongly object to the behaviour and do not want to see it repeated. It may be that the alleged offender is not aware that their behaviour is upsetting or intimidating you and will stop immediately once they are told.
If this does not resolve the situation, or you are not able to do this, you have two options. You can discuss the problem with your teacher or Academic Director. You can be assured that your complaint will be treated seriously, sympathetically, promptly and in a confidential.

Policy on student absences


Students should come to all lessons, on time and ready for learning.
Students must come to at least 80% of the course.
If a student does not come to at least 80% of the course, they may be reported to the UK Border Agency and they might have difficulties extending their visa or applying for a new visa. In case student misses 10 consecutive expected contacts without us reasonably giving them permission, we are obliged to inform UK Border Agency within 10 working days of the 10th missed contact.

Before your course starts we will tell you the number of hours in your course and minimum attendance required.
The teacher will mark who is in class and who is not at the beginning of the lesson. If you are not in class 15 minutes after the start of the lesson, you will be marked ‘absent’.
If you are marked ‘absent’ (unless absence is authorised) for more than 15% of the total number of hours in your course, we will tell you that this has happened and tell you again the minimum attendance required. We will ask you if you have any problems coming to school and try to help you to fix them.
If you are marked ‘absent’ (unless absence is authorised) for more than 20% of the total number of hours in your course, we will tell you that this has happened. We will also inform you that you may be reported to the UK Border Agency and might have difficulties extending your visa or applying for a new visa, unless your attendance improves.

Student might miss lessons because they are sick or for another good reason. If possible, student needs to inform teacher or the school if they are going to be absent and why.
The school reserves the right to refuse a student entry to the classroom if the student’s attendance falls below the required level. In special circumstances we may allow student to continue classes even if they don’t fulfil requirements of our attendance policies. Please speak to the reception if you are worried about your attendance.
Students will only receive a certificate of attendance if their attendance meets the minimum requirement of 80%

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